Else, you’d be forced to create an online Microsoft account (using email or phone number) for the new user profile. Pro Tip: Disconnect your PC from the internet before proceeding. Step 4: Scroll to the Other users section and tap the ‘Add someone else to this PC’ option. Step 3: On the right-hand pane/section of the Accounts page, select ‘Family & other users’. Step 1: Tap the Windows key + I button to reveal the Windows Settings menu. That should work for you too, and here’s how to go about it. While researching, we discovered that some users who have battled this issue in the past were able to get it fixed by simply creating a new user profile on their computer. This is another workaround that can get the issue with your PC’s Cortana and Start Menu not working fixed. Afterward, reboot your computer and inspect if the problem is fixed. If Cortana and the Start Menu still don’t work after updating your antivirus, you should uninstall it. If you cannot use your computer’s Start Menu or Cortana, and you have an antivirus installed, you should update it to the latest version, or one that is compatible with your PC’s operating system. That error is particularly common to users who have Avast Antivirus installed on their PC. Some antivirus apps can cause the ‘Start Menu and Cortana aren’t working’ error to pop-up whenever you try to use Cortana or activate the Start Menu on your device. If they don’t work, restart your computer.Īnd if that fails to work, try the next method below. Now sign in to the same profile and check if both Cortana and the Start Menu are working. That would sign you out of the profile you’re currently logged in to. Step 2: Tap the ‘Shut down or sign out’ option or simply hover your mouse on the option. Step 1: Tap the Windows key + X button on your keyboard to reveal the Quick Access menu.Īlternatively, you can simply right-click the bottom-left corner of your PC’s display. Typically, you’d want to sign out from the current profile from the Start Menu, but since it isn’t working, you can sign out using some other methods. Simply signing out of the profile you’re currently logged in and signing in once again can fix the Start Menu and Cortana errors on your computer. Whatever the issue is, the methods below will get both elements working again. Some other causative agents include malware presence on your computer or an antivirus software preventing them (read: Cortana and Start Menu) from functioning. This error is most common when a user tries to use Cortana or the Start Menu after a Windows update. If you try to use either the Start Menu and Cortana on your computer and a ‘Critical Error’ message pops up on the screen, we have listed four troubleshooting options that could help you fix the issue in the section below. But what happens when these Windows Start Menu and Cortana stop working on your computer? Need to quickly find a file, launch an app, add nifty utilities, or maybe switch user profiles? The Start Menu is the place to be. So in case if you get the Windows 10 start menu and Cortana critical error, it probably is some software update that failed mid way, and the best way to most likely fix it is the restart the system, it worked in my case.Windows Start Menu is the ultimate go-to for quickly accessing anything and everything you need to get done on your computer. When restarting the software started updating, the message said do not power off the system while the update is in process.Īfter the reboot, and after a small update again, windows 10 was working perfectly fine. Now it is important that you select restart and not shut down. You can also log off and then press the power icon, select restart, that also works. The next thing I did was to use the well known ctrl + alt + del combination and then use the power button icon to restart the system. I tried that, logged out and then tried logging in, but again got the same error. The start button in fact was not working and the error message in a popup window was always there, with just one button to sign out. The error, a critical one said Windows 10 start menu and Cortana could not start, an attempt will be made to fix it after the next login. Today I got a error when switching on my Microsoft Windows 10 powered desktop.
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